On May 17, AppleInsider paid a visit to the Consumer Reports offices and testing facility in Yonkers, N.Y., where at how the organization arrives at its conclusions about products. When we sat down with the Consumer Reports decision-makers, one of the topics of discussion was the organization's past assessments of Apple products, including a series of controversies involving individual conclusions about the 2016 MacBook Pro and the HomePod in early 2017. 'Biased for consumers' Everyone we spoke with at Consumer Reports adamantly denied that they have been unfair to Apple, arguing that their mission and methodology is entirely analytical and data-driven. Accusations of bias or unfairness to certain companies, a Consumer Reports spokesperson noted, is 'not a unique complaint.'

In fact, there were times when Consumer Reports has been accused of bias in the other direction — of liking Apple and its products too much. 'We believe that we have certainly been fair when it comes to Apple products and we haven't treated them any differently than anyone else,' said Jennifer Shecter, CR's Senior Director, Content Impact & Corporate Outreach. 'We test more than 7,000 products and services every single year, and I deal with every company who has an issue and they say well, why do you like Apple so much more than you like my product.'

Or you have other companies who say 'why don't you like [mine].' ' 'But this not a question of preference,' said Shecter. 'This is a question of scientific evaluation and comparative testing. It is not about preference, that does not come into play into our testing.'

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'We treat every company and every product the same way. And it's been like that since 1936,' Shecter added. 'We deal with Apple products and Apple as a company the same way we deal with every other company. Empirically speaking, we evaluate every product as it comes, and every piece of feedback from the manufacturer as it comes, and that is our process. So we have had robust dialogue with Apple, throughout the processes, and we are responsive to feedback that we get from companies, too.' According to Consumer Reports' director of communications Barrie Rosen, the organization currently recommends Apple products in the categories of smartwatches, smartphones, tablets, streaming media devices, smart speakers, laptops, and all-in-one desktop computers — just about every category in which Apple offers products. As far as device usage goes, while touring Consumer Reports' offices, we did note that the desktop computers are PCs.

However, we did see quite a few MacBooks on desks there, and when we met with the company personnel in a conference room, at least two had MacBooks in front of them. As for smartphones, we noticed about a 50/50 split between iPhones and Android devices in the offices. Apple and Consumer Reports As for Apple and Consumer Reports' relationship, they do have one, and judging by the team's comments about it, it's somewhere between cordial and cooperative. 'We have an ongoing dialogue with Apple,' Shecter said. 'Whenever we have a story that's coming out that we're going to call Apple out — just like we would any other manufacturer — we call them. And when they have questions, we answer them. Consumer Reports' says that their direct dealings with Apple are with all sorts of different Apple personnel.

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Sometimes they talk to marketing people, sometimes product managers, and occasionally even engineers. 'It might start with a product manager,' Maria Rerecich, director of the electronics testing team, said. 'But we've often wind up in dialogue with the engineers on the product, because they have specific technical questions that they need to be asking and hearing our answers to. We'll go engineer-to-engineer at that point. Shecter added that the companies' communications are usually done over the phone and that in-person meetings with Apple are less common, mostly because the two companies are headquartered on opposite coasts. 'As we do, we invite manufacturers to come and visit our facility.