Click Templates, and then double-click the Normal.dotm file to open it. In Microsoft Windows XP or Microsoft Windows Server 2003: Click Templates next to File name. If no templates are listed in the Open dialog box, click the arrow next to the Files of type box, and then click All Word Templates. Oct 24, 2018 - Normal.dot, global templates, user templates, workgroup templates are. In Word 2013-2019, note that the Custom Office Templates folder or folder. About updating the template you will probably want to use shortcuts (Mac:.

Hey Lori, Let me ask you this: do you happen to have a Time Machine backup in place? It's typically possible to restore a previous version of the Normal template from a backup, as long as you have one from a time when Word would open properly. Otherwise, what's probably happened is that the upgrade process simply broke Word. If that's the case, make sure you save your Normal.dotm file somewhere safe, fully uninstall Office and reinstall it.

Once that's done, you can restore your Normal.dotm template. Free office software for mac. Let me know if that helps!