Downloaded the latest version of the Skype for Mac app.keeps saying 'Cannot connect.' I click on 'having problems' link, which opens a Skype tab in FireFox (v48.02) I log in successfully, but it says I need a web plug-in to make video calls.

Downloaded and tried to install the plug-in— says 'Unsupported OS Version—The plug-in can only install on OS X version 10.9 and above (I'm on OS version 10.8.5). Please update your operating system' I can't do that because I use apps that won't run on 10.9.

I looked for 10.8 compatible versions of the Skype app.found 6.0, 6.3 and 6.9 — they all yield a 'Cannot connect' message. I have friends on earlier OS versions than 10.8 that use Skype with no problems.HELP! Hi, The problem might be a corrupted file in the Skype folder. Did you install any program/software recently?

I suggest to make a clean uninstall and reinstall of the Skype app. Here's how: • Quit Skype by selecting Skype > Quit Skype. • Open your Applications folder and drag your copy of Skype to the trash. • Then open ~/Library/Application Support * and drag the Skype folder to the trash. The ~ sign represents your home folder. To find your home folder, open Finder and, from the menu bar, select Go > Home. Important: If you’d like to keep your chat and call history, skip this step.

Microsoft has updated its VOIP app, Skype for Mac to version 7.13. The update adds support for Apple’s latest version of its operating system, Mac OS X 10.11 El Capitan.

• Open ~/Library/Preferences and drag com.skype.skype.plist to the trash. • Open Finder and search for “Skype” using the search feature in Mac OS X. Move all of the results returned to the trash. • Click Ctrl and the trash icon, and select Empty Trash. • Restart your computer. *By default, the Library folder is hidden in Mac OS X v10.7 “Lion” and higher. To find your Library folder, open Finder and, from the menu bar, select Go, press and hold the option key, and then select Library.

Once done, please do not sign in. Go to Mac System Preferences > Click the Security icon > Click the Firewall tab > Click start > Advanced button (make sure that 'Block all incoming connections is uncheck) > Click OK Furthermore, it would be helpful to restart your modem and wireless router. This helps create a new connection to your Internet service provider (ISP).

When you do this, everyone that is connected to your Wi-Fi network will be temporarily disconnected. Sometimes antivirus or malware-prevention software might prevent you from getting connected. You can see if the connection issue is caused by antivirus and malware-prevention software by turning it off temporarily and then trying to visit a website you trust. If you find it is causing the connection issues, contact the software manufacturer or visit their website to see if updated software is available.

Hope this helps! Rhiza_E Skype Community Moderator Rhiza_E Skype Community Moderator.

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