Ok this is driving me nuts and i really need some help. Our office is mainly PCs. I'm on a mac, and so is one other person. We can both print to the printer when it's 8.5x11.

Everything is perfect. Does double sided printing and everything. PROBLEM IS: Printing 11x17. She can do it on her mac. I can't do it on mine.

And we can't for the life of us figure out what the problem is. When I print a document, from preview or from word, or anything else. I pick tabloid, and I hit print. It prints on the 8.5x11 paper and it doesnt even scale it.

The standard letter size for Word documents in the U.S. And Canada is 8.5 inches by 11 inches (in Word this size is labeled as US Letter). Mac for business. In other parts of the world, the standard letter size is 210mm by 297mm, or A4 size. Examine the resized document on screen in Word. You probably assume that each new Word 2016 document starts with a page size reflecting a typical sheet of paper. Such foolishness. Word's Normal template.

So what you get is the bottom quarter of the document printing on 8.5x11. And it's like it doesnt understand it needs to send the message to print on 11x17 paper.

Please, help! So check this out: I had this issue for months on my work iMac with the two Xerox laser printers (7760 and 7750) we have in the office. I finally ended up giving up on the whole thing and just bothered co-workers to help me when I needed something on 11x17. Here's the kicker - My employer was kind enough to buy me a new 2014 Mac Pro and it STILL HAPPENS. It's driving me insane, and I can't seem to find a solution. Also worth noting that all my design cohorts (9 of them) use Macs and have no problems printing any size they want. WHAT IS GOING ON?!

As it turns out, I'm the idiot. I honestly just thought, for whatever reason, that going to a site and downloading drivers for a printer was so 2003. I've had enough luck with OS X that I can't remember the last time I actually installed a driver from a disk or the web. Apparently I was the one using the generic postcript driver. I would install the printer in System Preferences and I thought that was all that needed to be done. After a bit of poking around, I found that I had 'Version 1.0' of the Xerox software, so I sought out a newer version on Xerox's site. And there it was – Version 2.0.13 – and now everything works as it should.

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